Returns & Exchanges
All our products are Handmade by the finest team of artisans. All products are put through a stringent quality check before packaging. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
Please note that the products are handmade and may show certain texture difference.
- Our products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Customized products or special bulk orders are not eligible for returns or exchange.
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
- Call at :+919818933035 Monday – Saturday 9.30 AM to 5.30 PM IST
- Email at email@example.com
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, and any other inclusions sold as a part of the purchase.
- We will organize a reverse pick up from the address stated in your invoice
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a full refund will be initiated to the account of transaction.
- In case of COD you need to provide the account details in which you want the refund to be processed.
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
GENERAL TERMS & CONDITIONS
- Orders once confirmed, cannot be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or exchange.
- Products purchased prior to sale cannot be exchanged during sale period.
- No refunds are entertained if the customer has provided wrong or incomplete shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
- Our goal is to deliver your ordered product within 7 business days but based on the transportation, our delivery partners, weather conditions and et cetera, at times your delivery can be delayed by a maximum of 30 days. If the delay dissatisfies you, cancellation of the order will get you a full refund on your purchase.
- After placing your order, if a product goes out of stock, we will try to get it restocked and delivered within next 30 days or else you will receive a full refund on your order.
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