Return & Exchange

Returns & Exchanges

At Bodhi House, every product is carefully designed, manufactured, and quality-checked before it is packed and dispatched. As our products are crafted with care, slight variations in texture, finish, colour, or appearance may occur and are not considered manufacturing defects.

We also understand that tableware is fragile and, despite careful packaging, products may occasionally be damaged during transit. In such cases, we are happy to assist you in accordance with the policy below.

Eligibility for Return or Replacement

Bodhi House products are not eligible for return or exchange unless the product received falls under one of the following circumstances:

Damaged in Transit: The product has been delivered broken or damaged.
Manufacturing Defect: The product has a genuine manufacturing defect.
Incorrect Product: You have received a product different from the one ordered.

Products purchased during sale periods or at discounted prices are not eligible for return or exchange.

Customised products and special bulk orders are also not eligible for return or exchange.

Please note that minor variations in texture, colour, shape, or finish that may occur during the manufacturing process are not considered defects.

Reporting a Damaged or Defective Product

Any damage, manufacturing defect, or incorrect-product concern must be reported to Bodhi House within 3 days of the order being marked as delivered.

For damaged products, we strongly recommend recording an unboxing video and taking photographs while opening the package. Please retain the original packaging, including the outer box, labels, invoice, and all packaging material, until the issue has been reviewed by our team.

For damage or quality-related issues, please provide:

Order number
Date of purchase
Delivery address
Clear images of the product
Images/videos showing the defect or damage
Images of the outer packaging and shipping label
Unboxing video, if available

How to Request a Return or Replacement

Please contact our customer care team within 3 days of delivery:

Phone: +91 97118 33035

Monday – Saturday: 9:30 AM – 5:30 PM IST

Email: info@bodhihouse.in

Our customer care team will review your request and respond within 2 working days.

If your request is approved, we will provide instructions for the return process.

For approved damage, defect, or incorrect-product claims, Bodhi House will arrange the reverse pickup wherever applicable.

Inspection & Replacement Process

Once the product is received at our warehouse, it will undergo a quality inspection.

If the issue is confirmed:

A fresh replacement piece will be dispatched at no additional cost.
The replacement will be shipped within our standard shipping timelines.
If the same product is unavailable, a full refund will be initiated to the original payment method.
For Cash on Delivery (COD) orders, you may be required to provide valid bank account details for processing the refund.

Bodhi House will bear the applicable return and replacement shipping costs when the product has been confirmed to be damaged, defective, or incorrectly delivered.

Customer-Initiated Returns

If you simply change your mind or do not like the product after receiving it, Bodhi House does not offer returns or exchanges for such reasons.

In exceptional cases where a return is approved by our customer care team, the return shipping cost will be borne by the customer, and the original shipping charges are non-refundable.

The product must be unused, undamaged, and securely packed in its original packaging.

Once the returned product is received and successfully inspected, Bodhi House will process the applicable credit/refund as communicated by our customer care team.

Order Cancellation & Amendments

Orders once confirmed cannot be cancelled or amended.

If a product becomes unavailable after your order has been placed, we will make reasonable efforts to restock and fulfil the order within 30 days.

If we are unable to fulfil the order within this period, a full refund for the unavailable product/order will be initiated, as applicable.

Shipping Delays

Our aim is to deliver orders within 3 business days. However, delivery timelines may occasionally be affected by transportation delays, weather conditions, operational issues, or circumstances beyond our control.

If the order is significantly delayed and you no longer wish to receive it, please contact our customer care team. Where applicable, cancellation and refund will be processed.

Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact details are accurate at the time of placing your order.

Bodhi House cannot provide a refund for orders returned to us because of:

Incorrect or incomplete shipping address
Incorrect contact details
Recipient being unavailable after repeated delivery attempts
Package being refused by the recipient

If the package is returned to us due to any of the above reasons, we may offer reshipment at the customer’s expense.

Failed Delivery Attempts or Refused Packages

If our shipping partner makes three unsuccessful delivery attempts, or if the package is refused by the recipient, the order will be treated as undelivered due to customer-related reasons.

In such cases, a refund will not be provided for the shipping charges, and any reshipment will be subject to applicable shipping costs.

Tampered or Damaged Packaging

Please inspect the package carefully at the time of delivery.

If the outer packaging appears visibly damaged or tampered with, please:

Inform the delivery partner immediately.
If possible, note the damage/tampering on the delivery receipt or Proof of Delivery (POD).
Take photographs of the package before opening it.
Retain all original packaging and shipping labels.
Contact Bodhi House customer care as soon as possible.

Do not discard the packaging, as it may be required for our inspection and claim process.

Refund Policy

Refunds are applicable only where a refund has been approved under this policy.

Where a replacement is not available after a confirmed quality, damage, or incorrect-product claim, a full refund will be initiated to the original payment method.

For COD orders, the customer will need to provide the required bank account details for processing the refund.

Refund processing timelines may vary depending on the payment method and banking partner.

Original shipping charges are generally non-refundable unless the refund is being provided due to a confirmed error or issue attributable to Bodhi House.

Important Terms

Products purchased during sale periods or at discounted prices are not eligible for return or exchange.
Products purchased before a sale cannot be exchanged during the sale period.
Customised products and special bulk orders are not eligible for return or exchange.
Orders once confirmed cannot be cancelled or amended.
Products must be unused and appropriately packed for any approved return.
Damage or defect claims must be reported within 3 days of delivery.
Original packaging, invoices, labels, and other inclusions should be retained until the claim is resolved.
Bodhi House reserves the right to inspect returned products before approving a replacement or refund.
Bodhi House reserves the right to make the final decision on return, replacement, exchange, or refund requests based on the inspection and circumstances of the claim.