How does the delivery process work?

Once your order is placed, our team begins processing it. Every product is carefully inspected to ensure it meets our quality standards and reaches you in perfect condition.

After the final quality check, your order is securely packed and handed over to our delivery partner, Delhivery, for shipping.

Once dispatched, the order is delivered to the shipping address provided at the time of purchase. If our delivery partner is unable to reach you or requires any additional information to complete the delivery, they may contact you directly.

How are Bodhi House products packaged?

Since our products are made from porcelain and can be fragile, we take extra care while packaging every order.

Each product is securely wrapped and packed using protective packaging materials to minimise the risk of damage during transit. Fragile pieces receive additional protection wherever required.

We take pride in ensuring that your order is packed with the same care and attention to detail that goes into our products.

Where does Bodhi House ship?

Bodhi House currently ships across India and internationally.

We aim to deliver your order safely and efficiently to serviceable pin and zip codes across the world.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive an order/shipping confirmation with your tracking details and courier information on your email/whatsapp number.

You can use the tracking details provided to follow the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

What is the estimated delivery time?

Orders are generally dispatched within 1–4 business days, excluding Sundays and public holidays.

The actual delivery time may vary depending on your location, courier serviceability, weather conditions, public holidays, or other circumstances beyond our control.

Once your order has been dispatched, the estimated delivery timeline will depend on the destination and the courier partner.

What happens if my order is delayed?

While we work to dispatch and deliver orders as quickly as possible, occasional delays may occur due to courier-related issues, weather conditions, public holidays, high order volumes, or circumstances beyond our control.

If your order appears to be significantly delayed or the tracking information has not been updated for an extended period, please contact our customer care team and we will assist you.

What if I am unavailable when the order is delivered?

If you are unavailable at the time of delivery, the courier partner may attempt delivery again or contact you to coordinate a suitable delivery time.

Please ensure that the phone number provided with your order is accurate and reachable so that the delivery partner can contact you when required.

Contact Us

For questions regarding your order or shipment, please contact Bodhi House Customer Care:

Phone: +91 97118 33035

Monday – Saturday: 9:30 AM – 5:30 PM IST

Email: info@bodhihouse.in

We are committed to ensuring that your Bodhi House experience is as seamless as possible, from placing your order to receiving it at your doorstep.